Refund policy
Return & Refund Policy
Our 30-Day Satisfaction Guarantee
At The Clean Luxe Collective, we believe wellness should feel like an investment in yourself—not a risk.
That’s why every purchase of our digital programs is backed by our 30-Day Satisfaction Guarantee.
We want you to feel completely confident when you join us. If you genuinely feel that the program did not deliver value after giving it an honest try, simply contact our support team within 30 days of your purchase, and we’ll review your request promptly and fairly.
Our goal is simple: we want every customer to have an exceptional experience.
Instant Digital Access
All products sold through The Clean Luxe Collective are digital products.
Immediately after your payment has been successfully processed, you’ll receive an email containing everything you need to access your purchase.
Depending on the product, this may include:
- Instant download links
- Secure member access
- Audio files
- Digital guides and workbooks
- Bonus resources
- Step-by-step instructions
No physical products will be shipped.
Didn’t Receive Your Email?
Your access email is normally delivered within a few minutes.
If you haven’t received it within 15 minutes, please:
- Check your Spam, Junk or Promotions folder.
- Confirm that the email address entered during checkout is correct.
- Search your inbox for Clean Luxe Collective.
If you still can’t locate your purchase, contact us at:
welcome@cleanluxecollective.com
Please include:
- Your order number
- The email address used during checkout
We’ll help you as quickly as possible.
Technical Support
If you experience any technical issues accessing your digital products, we’re here to help.
Whether it’s a download issue, login problem, or access difficulty, simply email:
welcome@cleanluxecollective.com
Our support team will work with you to resolve the issue as quickly as possible.
Refund Requests
If you’d like to request a refund under our 30-Day Satisfaction Guarantee, please email:
welcome@cleanluxecollective.com
Include:
- Your order number
- The email address used for purchase
- A brief explanation of your experience
We review every request individually and aim to respond promptly.
Access Through Third-Party Platforms
Some programs may include access through secure third-party learning or content platforms.
If applicable, complete access instructions will be included in your delivery email.
Should you experience any issues accessing these platforms, simply contact our support team and we’ll be happy to assist.
Our Commitment
Our mission is to create digital wellness experiences that genuinely improve your daily life.
If you ever need assistance, have questions about your purchase, or need help accessing your program, our team is here to support you every step of the way.
Support: welcome@cleanluxecollective.com